INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does delivery take?
  • Punjab: 1–2 working days
  • Rest of Pakistan: 3–5 working days
How quickly do you process orders?

Orders are processed and dispatched within 12 hours after confirmation.

Can delivery be delayed?

Yes, delays may occur due to:

  • Stock availability
  • Courier load
  • Weather conditions
  • Political or public disturbances
    We will update you promptly in case of delays
What is your return policy?

Our return and refund policy lasts for 7 days. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.

When am I eligible for a return?

You can request a return within 7 days of receiving your item if:

  • The product is damaged, defective, or not as described.
  • The item is unopened, unused, and in its original packaging.
How do I initiate a return?

Email us at info@vmartcollections.com with:

  • Your order number
  • A brief description of the issue
  • Photos (if applicable)
    We’ll provide return instructions once your request is approved.
What should I do if I receive a damaged or incorrect product?

Please inspect your order upon delivery and contact us immediately at info@vmartcollections.com so we can resolve the issue promptly.